Antes de comenzar su reclamo de garantía en línea, asegúrese de tener:

  • El número de serie del producto
  • Imágenes del producto y defectos según la descripción a continuación
  • La dirección y el número de teléfono del lugar de instalación física del producto

Puede agregar un máximo de 10 artículos por producto siempre que el motivo de la devolución sea el mismo para todos.

CLAIM TYPE
CONTACT INFORMATION
REPLACEMENT SHIPPING ADDRESS
PRODUCT INFORMATION

Having trouble locating the Serial Number on your S.R.Smith product? Please use the reference below for help:

  • Residential Slide serial numbers are found on the top ladder section and are formatted as
    SR-XXYY-*****
  • Residential Diving Board serial numbers are found on the back left corner of the board and are formatted as
    SR-ACYY-*****
  • Residential Rails and Ladders have the serial numbers in the Top/ First Bend and are formatted as
    SR-RYY-**-****
  • Residential Basketball Game serial numbers are found on the top curve of the leg section and are formatted as SR-RYY-**-****

UPLOAD IMAGES

For all products, attach a detailed photo of the defect, an overall photo showing the product and its installation area, and a LEGIBLE photo of the serial number decal in JPEG, GIF, or PNG format. If the product is a board, also attach a photo of the underside of the board. Combined size of uploaded images should not exceed 10 MB.