Request Info: Warranty Claim Process

Before beginning your warranty claim online, be sure that you have:

  • The serial number of the product
  • Images of the product and defect as outlined below
  • The address and phone number of where the product is physically installed

Please note that S.R.Smith's limited warranty is valid for three (3) years from the date of manufacture. Submission of this claim does not guarantee credit or product replacement. Credits and replacements are given at the discretion of S.R.Smith.

You may also download our PDF Warranty Form and email it back to us instead of filling out the form below.

I am a

Distributor Facility Manager Homeowner

Contact Information

Replacement Shipping Address

Product Information

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Upload Images

For all products, attach a detailed photo of the defect, an overall photo showing the product and its installation area, and a LEGIBLE photo of the serial number decal in JPEG, GIF, or PNG format. If the product is a board, also attach a photo of the underside of the board.Combined size of uploaded images should not exceed 10 MB.

Your data will only be used for the purpose related to the function of this form.

All required fields must be filled out prior to form submission.

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