Request Info: Warranty Claim Process

Before beginning your warranty claim online, be sure that you have:

  • The serial number of the product
  • Images of the product and defect as outlined below
  • The address and phone number of where the product is physically installed

Please note that S.R.Smith's limited warranty is valid for three (3) years from the date of manufacture. Submission of this claim does not guarantee credit or product replacement. Credits and replacements are given at the discretion of S.R.Smith.

You may also download our PDF Warranty Form and email it back to us instead of filling out the form below.

CLAIM TYPE
CONTACT INFORMATION
REPLACEMENT SHIPPING ADDRESS
PRODUCT INFORMATION

Having trouble locating the Serial Number on your S.R.Smith product? Please use the reference below for help:

  • Residential Slide serial numbers are found on the top ladder section and are formatted as
    SR-XXYY-*****
  • Residential Diving Board serial numbers are found on the back left corner of the board and are formatted as
    SR-ACYY-*****
  • Residential Rails and Ladders have the serial numbers in the Top/ First Bend and are formatted as
    SR-RYY-**-****
  • Residential Basketball Game serial numbers are found on the top curve of the leg section and are formatted as SR-RYY-**-****

UPLOAD IMAGES

For all products, attach a detailed photo of the defect, an overall photo showing the product and its installation area, and a LEGIBLE photo of the serial number decal in JPEG, GIF, or PNG format. If the product is a board, also attach a photo of the underside of the board. Combined size of uploaded images should not exceed 10 MB.