Before you begin your warranty claim online, be sure that you have:

  • The serial number of the product
  • Images of the product and defect as outlined below
  • Due to the technical nature of pool lifts and pool lighting please contact our customer service department at customercare@srsmith.com. 

* Indicates a required field below

CLAIM TYPE
CONTACT INFORMATION
REPLACEMENT SHIPPING ADDRESS
PRODUCT INFORMATION

Having trouble locating the Serial Number on your S.R.Smith product? Please use the reference below for help:

  • Residential Slide serial numbers are found on the top ladder section and are formatted as
    SR-XXYY-*****
  • Residential Diving Board serial numbers are found on the back left corner of the board and are formatted as
    SR-ACYY-*****
  • Residential Rails and Ladders have the serial numbers in the Top/ First Bend and are formatted as
    SR-RYY-**-****
  • Residential Basketball Game serial numbers are found on the top curve of the leg section and are formatted as SR-RYY-**-****

UPLOAD IMAGES

For all products, attach a detailed photo of the defect, an overall photo showing the product and its installation area, and a LEGIBLE photo of the serial number decal in JPEG, GIF, or PNG format. If the product is a board, also attach a photo of the underside of the board. Combined size of uploaded images should not exceed 10 MB.