Before you begin your warranty claim online, be sure that you have:

  • The serial number of the product
  • Images of the product and defect as outlined below
  • The address and phone number of where the product is physically installed
CLAIM TYPE
CONTACT INFORMATION
REPLACEMENT SHIPPING ADDRESS
PRODUCT INFORMATION
UPLOAD IMAGES

For all products, attach a detailed photo of the defect, an overall photo showing the product and its installation area, and a LEGIBLE photo of the serial number decal in JPEG, GIF, or PNG format. If the product is a board, also attach a photo of the underside of the board. Combined size of uploaded images should not exceed 10 MB.