Submit a Warranty Claim

Please note that submission of this claim does not guarantee credit or product replacement. Credits and replacements are given at the discretion of S.R.Smith.

Before you begin your warranty claim online, be sure that you have:

The serial number of the product
Images of the product and defect as outlined below
The address and phone number of where the product is physically installed

CLAIM TYPE

I AM A *

Distributor

Dealer

Facility Manager

Homeowner

CONTACT INFORMATION

Full Name *

Company Name

Email Address *

Phone Number

REPLACEMENT SHIPPING ADDRESS

Street Address *

Street Address 2

City / Locality *

State / Province *

Zip / Postal Code *

PRODUCT INFORMATION

Serial Number *

Part Number *

Part Description *

Detailed Description *

UPLOAD IMAGES

For all products, attach a detailed photo of the defect, an overall photo showing the product and its installation area, and a LEGIBLE photo of the serial number decal in JPEG, GIF, or PNG format. If the product is a board, also attach a photo of the underside of the board. Combined size of uploaded images should not exceed 10 MB.

Serial Number Sticker *

Close Up of Defect *

Area of Installed Product *

Underside of Diving Board (if applicable)

Additional Photo (if needed)

Additional Photo (if needed)