Submit a Warranty Claim

Please note that submission of this claim does not guarantee credit or product replacement. Credits and replacements are given at the discretion of S.R.Smith.

Before you begin your warranty claim online, be sure that you have:

The serial number of the product
Images of the product and defect as outlined below
The address and phone number of where the product is physically installed

You may add up to 10 items per claim provided the reason for returning is the same for them all. You may also download our download our PDF Warranty Form and email it back to us (warranty@srsmith.com) instead of filling out the form below.

I am a

Distributor Facility Manager Homeowner

Distributor Information

Company Name Branch Number -OR- City / State

Contact Name Contact Email Address

Contact Phone Number

What is the reason for your return?

I ordered the wrong item The wrong item was shipped to me I no longer want the item An item was missing from my shipment, and I want my additional item The product was damaged in shipping

Contact Information

Full Name

Email Address Phone Number

Replacement Shipping Address

Facility Name Street Address Add an address line

How would you like us to handle this?

Credit my Account Send me a Replacement

PO Number Claim Number

Company Name Branch Number

Street Address Add an address line

Product Information

Serial Number Where do I find my serial number?

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Part Number Part Description

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Detailed Description of the Issue

Upload Images

For all products, attach a detailed photo of the defect, an overall photo showing the product and its installation area, and a LEGIBLE photo of the serial number decal in JPEG, GIF, or PNG format. If the product is a board, also attach a photo of the underside of the board.Combined size of uploaded images should not exceed 10 MB.

Serial Number Sticker Not required if item is missing {{product.files[0].toSend.name}}
Defect Detail A close up of the defect {{product.files[1].toSend.name}}
Installation + Area an overview of the product + area {{product.files[2].toSend.name}}
Underside of Board Only required if item is a board {{product.files[3].toSend.name}}
Additional Photo Add another one if needed {{product.files[4].toSend.name}}
Additional Photo Add another product to this claim {{product.files[5].toSend.name}}

Add another product to this claim

Your data will only be used for the purpose related to the function of this form.

All required fields must be filled out prior to form submission.

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