Before you begin your warranty claim online, be sure that you have:

  • The serial number of the product
  • Images of the product and defect as outlined below
  • Due to the technical nature of pool lifts and pool lighting please contact our customer service department at customercare@srsmith.com. 

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CONTACT INFORMATION
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Customer Information
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PRODUCT INFORMATION
Need help locating the serial number on your S.R.Smith product?

Need help locating the serial number on your S.R.Smith product?

  • Pool Slides (Commercial & Residential): serial numbers are found on the upper portion of the slide: on the side of the Rogue2 and Vortex models, and on the upper ladder section of all other deck mounted, including SlideAway, and are formatted as SR-XXYY-*****
  • Diving Boards (Commercial & Residential): for 6’ through 12’ boards serial numbers are found on the back left corner of the board and are formatted as SR-ACYY-***** (The format for the Olympian is SR-AYY-XXXX). For 14’ – 16’ commercial boards serial numbers are found on the left end corner of the board and are formatted as SR-ACYY-*****
  • Diving Bases (Residential): serial numbers for fiberglass bases are located on the front of the base. For steel bases, serial numbers are under the top mounting plate, and for spring bases, serial numbers are on the underside of the spring and are formatted SR-SYY-XXXX, SR-FYY-XXXX or SR-RYY-XXXX
  • Diving Bases (Commercial): bases often have two serial numbers: one located on the underside of the first bend in the handrail, the second located near the back of the base where the board mounts, both are formatted as SR-RYY-X-XXXX
  • Rails and Ladders (Commercial & Residential): serial numbers are on the underside of the first bend in the rail and are formatted as SR-RYY-**-****
  • Basketball Games (Commercial & Residential): serial numbers are found under the top curve of the leg section and are formatted as SR-RYY-**-****
  • Volleyball Games: serial numbers are located on the top portion of one upright and are formatted as SR-RYY-**-****
  • Pool Lifts: serial numbers are found on the mast, where the mast passes through the housing, opposite of the Made in USA sticker, and are formatted with a letter and 4 to 5 numbers depending on age of lift: (A, P, S, M)-XXXX(X)
  • Starting Platforms: serial numbers for the frame are located on the upper right corner of the frame and are formatted as SR-RYY-XXXXX. The foot board has an independent serial number located on the underside and is formatted as SR-FBYY-XXXXX
  • Wet Deck Water Features: serial numbers are located on the inside door of the Aqua Director control box and are formatted as SR-SYY-XXXX
Product Information
Need help locating the serial number on your S.R.Smith product?

Need help locating the serial number on your S.R.Smith product?

  • Pool Slides (Commercial & Residential): serial numbers are found on the upper portion of the slide: on the side of the Rogue2 and Vortex models, and on the upper ladder section of all other deck mounted, including SlideAway, and are formatted as SR-XXYY-*****
  • Diving Boards (Commercial & Residential): for 6’ through 12’ boards serial numbers are found on the back left corner of the board and are formatted as SR-ACYY-***** (The format for the Olympian is SR-AYY-XXXX). For 14’ – 16’ commercial boards serial numbers are found on the left end corner of the board and are formatted as SR-ACYY-*****
  • Diving Bases (Residential): serial numbers for fiberglass bases are located on the front of the base. For steel bases, serial numbers are under the top mounting plate, and for spring bases, serial numbers are on the underside of the spring and are formatted SR-SYY-XXXX, SR-FYY-XXXX or SR-RYY-XXXX
  • Diving Bases (Commercial): bases often have two serial numbers: one located on the underside of the first bend in the handrail, the second located near the back of the base where the board mounts, both are formatted as SR-RYY-X-XXXX
  • Rails and Ladders (Commercial & Residential): serial numbers are on the underside of the first bend in the rail and are formatted as SR-RYY-**-****
  • Basketball Games (Commercial & Residential): serial numbers are found under the top curve of the leg section and are formatted as SR-RYY-**-****
  • Volleyball Games: serial numbers are located on the top portion of one upright and are formatted as SR-RYY-**-****
  • Pool Lifts: serial numbers are found on the mast, where the mast passes through the housing, opposite of the Made in USA sticker, and are formatted with a letter and 4 to 5 numbers depending on age of lift: (A, P, S, M)-XXXX(X)
  • Starting Platforms: serial numbers for the frame are located on the upper right corner of the frame and are formatted as SR-RYY-XXXXX. The foot board has an independent serial number located on the underside and is formatted as SR-FBYY-XXXXX
  • Wet Deck Water Features: serial numbers are located on the inside door of the Aqua Director control box and are formatted as SR-SYY-XXXX
UPLOAD IMAGES

For all products, attach a detailed photo of the defect, an overall photo showing the product and its installation area, and a LEGIBLE photo of the serial number decal in JPEG, GIF, PNG, or PDF format. If the product is a board, also attach a photo of the underside of the board. Combined size of uploaded images should not exceed 10 MB.

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