Q: How do I make a warranty claim?
Please go to our online warranty claim form.
Q: What if I need something custom made?
We do custom rails only. Submit your design to your local distributor and they can contact us to get a quote on the project and then order it for you.
Q: How can I find out prices on your products?
We can provide you with correct part numbers and your local dealer can quote a price.
Q: Will my new Rogue2 runway fit on my Frontier III or Rogue GrandRapids legs and ladder?
No - the Rogue2 has a different footprint than either of our former pool slides.
Q: What is the difference between the old Frontier III slide, Rogue GrandRapids slide, and the new Rogue2?
The Frontier III slide had two U-frame legs as opposed to the four straight legs on the Rogue GrandRapids. There was also an improved water supply system on the Rogue GrandRapids where nozzles have been eliminated and the water flows down like a waterfall through molded openings at the top of the runway.
The new Rogue2 pool slide is the functional replacement for the Rogue GrandRapids. The Rogue2 maintains a traditional appearance, but goes beyond the original with a modern, rotomolded runway that resists fading and scratching. The footprints of these two slides are also different.
Q: What is the maximum weight on a slide?
325 lbs. (Vortex)
275 lbs. (TurboTwister, Typhoon)
250 lbs. (Rogue2, BigRide, heliX)
175 lbs. (Cyclone)
Q: I have an old Aquaslide. Can I still get parts for it?
We no longer manufacture any parts for the Aquaslides (Duke, Queen, etc.)
Q: Is there any way to remove rust from my old fiberglass slide?
A product called Iron Out seems to successfully remove rust without damaging the fiberglass.
Q: Can I replace just one handrail on my Rogue2 slide?
Yes - the handrails are sold separately.
Q: My pool deck is already poured. Can I still install a slide?
Yes. In fact all of our pool slides can be installed after the deck is poured, using the included deck anchors.
Q: How much deck space is needed to install a slide?
The approximate minimum deck spaces for each slide are (see installation guides for exact measurements):
TurboTwister, 13'6" by 6'7".
heliX, 9' by 5'.
Typhoon, 11'8" by 4'.
Cyclone, 6'8" by 5'6".
Rogue2, 5'6" by 10'7".
Vortex with staircase, 11'4" by 9'9".
Vortex with ladder, 9'9" by 9'9".
BigRide, 10'11" by 10'7".
Each installation guide has an aerial view (footprint) that shows the precise deck space needed.
Q: How do I select the correct diving board for my pool?
To safely install a diving board, the pool must have a "minimum diving water envelope" as defined by pool industry safety standards (ANSI/APSP/ICC-5 2011 Standard for Residential Inground Swimming Pools or ANSI/NSPI-1 2003 Standard for Public Swimming Pools). Diving envelopes range from a Type 0 (non-diving pool) up to a Type IX (large, commercial swimming pool). These Pool Types are determined by a series of depth measurements, including several width and depth measurements at various points in your pool. The following diagram is one example of a minimum diving water envelope.
Since pools come in many shapes and sizes, it is best to contact a pool professional in your area to measure and type your pool, and provide you with diving board options that are appropriate for your pool. In addition, not all diving boards and stands are designed to work together. Your pool professional can make sure that the diving board and stand you have selected are compatible.
Visit our dealer locator to find a Certified Professional Installer that has taken and passed our online certification course.
Q: Can I replace my diving board myself?
You should have your diving board properly replaced by a reputable pool professional in your area. Professional installation of your diving board ensures that the board is properly fit to your pool's size and shape. Diving boards should never be removed and used in another pool without proper consultation with a professional. Please visit our dealer locator to search for a Certified Professional Installer in your area.
Q: My diving board stand is broken, how do I replace it on the same spot?
You can use one of our epoxy kits to reconfigure the bolt pattern for a new stand. The old bolts can be sawed off flush with the deck, and new bolts installed. You may have to move the bolt pattern slightly to avoid the existing bolts.
Q: How do I determine if I should replace my diving board?
Visually inspect the board for any cracks, rusting hardware, or other damage. Any sign of damage is immediate cause for board replacement.
Q: How much deck is needed to install a diving board?
The minimum concrete pad for a residential diving board is 8' by 4' by 6". Diving stands have to meet local government codes. Please check with your pool professional and reference your diving board's installation manual for exact requirements.
Q: My pool deck is already poured, can I still install a diving board?
Yes. Epoxy kits are available for surface mounting various bolt patterns to support diving board stands. We also have kits available for pavered decks.
Q: What is the difference between a jump board and a diving board?
A jump board is a board on a stand that has a spring of some sort; a diving board is a board on a stationary, non-spring stand.
Q: What causes pitting on stainless steel rails?
When the protective chrome-oxide film on the rail breaks down in small spots, severe contaminants such as halide salts can come in contact with the alloy surface, which begins to create pits. This is very common in coastal and other similarly harsh areas. Prevention by regular cleaning is recommended to regenerate and restore the protective film.
Q: What can I do about rust spots on my stainless steel rails?
In order to protect them, stainless steel rails require routine cleaning with gentle soaps or detergents or mild mixtures of ammonia. A number of products are readily available to clean stubborn spots, stains, or discolorations, including Bon Ami, Bar Keepers Friend, 3M Stainless Steel cleaner, Cameo, and Revere Ware Cleaner.
Q: I think a lift poses a safety risk at an unattended pool. I also have heard that my insurance rates will increase if I have a lift in my unattended pool. Can I consider safety risks?
The ADA allows businesses to consider "legitimate safety requirements" in determining whether an action is readily achievable, as long as the requirements are based on actual risks and are necessary for the safe operation of the business. However, a "legitimate safety requirement" cannot be based on speculation or unsubstantiated generalizations about safety concerns or risks. We note that businesses cannot rely on limitations on coverage or insurance rates as a reason not to comply with the ADA.
Q: Are there any tax credits or deductions to help me comply?
Yes. To assist businesses with complying with the ADA, Section 44 of the IRS Code allows a tax credit for small businesses and Section 190 of the IRS Code allows a tax deduction for all businesses. The tax credit is available to businesses that have total revenues of $1,000,000 or less in the previous tax year or 30 or fewer full-time employees. This credit can cover 50% of the eligible access expenditures in a year up to $10,250 (maximum credit of $5000). The tax credit can be used to offset the cost of undertaking barrier removal and alterations to improve accessibility; providing accessible formats such as Braille, large print and audio tape; making available a sign language interpreter or a reader for customers or employees; and for purchasing certain adaptive equipment. The tax deduction is available to all businesses with a maximum deduction of $15,000 per year. The tax deduction can be claimed for expenses incurred in barrier removal and alterations. To learn more about the tax credit and tax deduction provisions, contact the DOJ ADA Information Line (at 800-514-0301 (voice); 800-514-0383 (TTY), or see our Tax & Leasing Info page.
Q: How do I determine if it is readily achievable for me to install a lift in my existing pool?
Readily achievable means that providing access is easily accomplished without much difficulty or expense. This is a flexible, case-by-case analysis, with the goal of ensuring that ADA requirements are not unduly burdensome, including to small businesses. The readily achievable analysis is based on factors such as the nature and cost of the needed action; all the financial, staff and other resources available to the business and any parent entity; and the impact on the operation of the site, including legitimate safety requirements that are necessary for safe operation. Generally, a mere franchisor-franchisee relationship, where the franchisor does not own or operate the franchisee business, will not require consideration of the franchisor's resources in determining what is readily achievable.
This is the same standard that places of public accommodation have been using for all covered elements of existing facilities since 1992. Guidance on "Common Questions: Readily Achievable Barrier Removal" is available at http://www.ada.gov//adata1.htm (1996).
Q: I've decided that it is readily achievable to provide a lift, but the lift I ordered is on back order. Do I have to close my pool until the lift arrives?
No. A business in this situation should order and install a compliant lift and install it when it becomes available.
Q: I do not have a lift at my pool and it is not readily achievable to provide one now. Do I have to close the pool?
No. If accessibility is not readily achievable, the Department recommends that businesses develop a plan to provide access into the pool when it becomes readily achievable in the future. Because accessibility in existing facilities is an ongoing obligation, a covered entity must provide accessible features when it becomes readily achievable to do so.
Q: What if I can't afford to install a fixed lift in my pool, or it would be difficult to do so?
In that case, installation is not required. If it is not readily achievable for a business to provide a fixed lift - that is, if it would be too difficult or expensive to make these changes - then a business may use other ways, such as a non-fixed lift, to provide access to the pool. If it is not readily achievable to provide access to the existing pool, even by way of a non-fixed lift, the business need not do so. Nonetheless, it should make a plan to achieve compliance with the pool access requirements when doing so becomes readily achievable.
Q: What is the Department of Justice's approach going to be to ensure compliance with the new regulation pertaining to pool lifts?
As a general matter, the Department favors voluntary compliance with the ADA from covered entities. The Department seeks collaborative approaches. To achieve these objectives, the Department has a robust outreach and technical assistance program designed to assist businesses and State and local governments to understand their obligations under the ADA.
Q: I’ve provided a pool lift. Do I have any further legal obligations?
Once an accessible means of entry to a pool, such as your lift, has been provided, it needs to remain available and in working condition while the pool is open to the public. Staff should also be trained so they will know how the lift works, where it is located, and how to operate and maintain it. For example, a pool lift that operates on batteries may need to be recharged periodically. To be sure that lift remains operable, staff should know how to charge the battery and be assigned to perform the task as necessary.
Q: Can I store my lift and bring it out only when it is requested by a person with a disability?
No. A pool lift must remain in place and be operational during all times that the pool is open to guests. The ADA and its implementing regulations require equal and independent access for people with disabilities for all covered facilities (not just pools). Allowing covered entities to store lifts and only take them out on request places unnecessary additional burdens on people with disabilities. People with disabilities have long faced the challenges of dealing with portable accessibility features - e.g., staff are unavailable or too busy to help locate and set up the equipment, the equipment is missing, the equipment isn't maintained, or staff do not know how to safely set up the equipment. In addition, the ADA Standards specify that a lift must be located at the proper water depth and with the necessary space around it to maneuver a wheelchair. Moving a portable lift around raises the likelihood that the lift will be improperly located, making it difficult or dangerous to use.
Q: Do I have to leave my pool lift out at poolside when by pool is closed?
No. Pool lifts are required to be available only when the pool is open and available to the public. If a pool is closed during the winter months or at night, the public accommodation is free to remove the lift from the pool and store it.
Q: If I can't provide a lift at every pool, do I have to close the one(s) that has no lift?
No. If it is not readily achievable to provide a lift at each pool, the inaccessible pool(s) may remain open.
Q: What if I have two pools, or a pool and a spa? Can I share a lift between pools?
In new construction, each pool or spa must provide accessible entry and exit. For existing pools, whether each pool or spa must have its own lift (or other accessible means of entry) depends on whether it is readily achievable. If it is not readily achievable for a business to provide a lift at each pool or spa, it does not mean the inaccessible pool or spa must be closed. In these circumstances, the business should make a plan to purchase and install a compliant pool lift or other accessible entry when it becomes readily achievable to do so.
Sharing non-fixed pool lifts between pools can pose safety risks to swimmers with disabilities because if a lift has been moved to another pool, a person with a disability might be unable to get out of the pool. Sharing lifts between pools also requires people with disabilities to rely on staff assistance to find, move, and set up the lift each time.
Q: I already purchased a portable lift before March 15, 2012. Can I still use it?
Yes. If you have purchased a non-fixed lift before March 15th that otherwise complies with the requirements in the 2010 Standards for pool lifts (such as seat size, etc.), you may use it, as long as you keep it in position for use at the pool and operational during all times that the pool is open to guests. Because of a misunderstanding by some pool owners regarding whether the use of portable pool lifts would comply with barrier removal obligations, the Department, as a matter of prosecutorial discretion, will not enforce the fixed elements of the 2010 Standards against those owners or operators of existing pools who purchased portable lifts prior to March 15, 2012 and who keep the portable lifts in position for use at the pool and operational during all times that the pool is open to guests so long as those lifts otherwise comply with the requirements of the 2010 Standards. Generally, lifts purchased after March 15, 2012 must be fixed if it is readily achievable to do so.
If a portable lift was purchased after March 15, 2012, the obligation to remove barriers is an ongoing one. If it becomes readily achievable to attach the lift to the pool at a later date you must do so. Manufacturers, for example, are providing kits to attach portable lifts.
Q: What is the difference between a "portable" lift and a "fixed" lift?
The real issue is not whether a lift is "portable" versus "fixed," but rather whether a lift is "fixed" versus "non-fixed." A fixed lift means that the lift is attached to the pool deck or apron in some way. A non-fixed lift means that it is not attached in any way. Therefore, a portable lift that is attached to the pool deck would be considered a fixed lift. Thus, owners of portable lifts can fully comply with the access requirements by affixing their lifts to the pool deck or apron.
Q: Does a community pool have to provide an accessible means of exit and entry?
Community pools that are associated with a private residential community and are limited to the exclusive use of residents and their guests are not covered by the ADA accessibility requirements. On the other hand, if a swimming pool/club located in a residential community is made available to the public for rental or use, it is covered under Title III of the ADA. If a community pool is owned or operated by a state or local government entity, it is covered by Title II of the ADA, which requires "program accessibility." See http://www.ada.gov/pools_2010.htm.
Q: My pool already existed before the effective date of the new rule. What am I required to do to provide pool access to customers with mobility disabilities?
The ADA requires businesses to make existing pools accessible only when it is "readily achievable" to do so. Readily achievable means that providing access is easily accomplishable without much difficulty or expense. The 2010 Standards provide the benchmark, or goal, for accessibility in existing pools. (See "What does the ADA require for accessibility of pools” for the 2010 Standards requirements for pools). However, owners of existing pools need to comply with the 2010 Standards only to the extent that doing so is readily achievable for them.
The 2010 Standards for pool lifts require lifts to be fixed and to meet additional requirements for location, size of the seat, lifting capacity, and clear floor space. Therefore, if a business can provide a fixed lift that meets all of the 2010 Standards' requirements without much difficulty or expense, the business must provide one. If no fully compliant lift is readily achievable for the business, the business is not obligated to provide a fully compliant lift until doing so becomes readily achievable. In addition, the business may provide a non-fixed lift that otherwise complies with the requirements in the 2010 Standards if doing so is readily achievable and if full compliance is not.
Q: What does the ADA require for accessibility of pools?
Title III of the ADA prohibits discrimination on the basis of disability by places of public accommodation, including many private businesses. Title III requires newly constructed and altered business facilities to be fully accessible to people with disabilities, applying the ADA Standards for Accessible Design. In addition, Title III requires businesses to remove accessibility barriers in existing facilities when doing so is readily achievable.
The 2010 Standards require that newly constructed or altered swimming pools, wading pools, and spas have an accessible way for people with disabilities to enter and exit the pool. The Standards also provide technical specifications for when a means of entry is accessible, such as, for pool lifts, the location, size of the seat, lifting capacity, and clear floor space. You can see the 2010 ADA Standards at http://www.ada.gov/2010ADAstandards_index.htm.
For existing swimming pools built before the effective date of the new rule, the 2010 Standards provide the guide for achieving accessibility. However, full compliance may not be required in existing facilities (see "My pool already existed before the effective date of the new rule. What am I required to do to provide pool access to customers with mobility disabilities?")
The 2010 Standards explain whether a newly constructed or altered pool needs to have one or two accessible means of entry and exit. Section 242 provides that large pools (pools with 300 linear feet of pool wall or more) must have two accessible means of entry and exit. One means of entry/exit must be a fixed pool lift or sloped entry; the other entry can be a transfer wall, transfer system, or pool stairs. Small pools (pools with less than 300 linear feet of pool wall) must provide at least one accessible means of entry/exit, which must be either a fixed pool lift or a sloped entry.
The 2010 Standards also provide details about what features an accessible means of entry or exit should have. Specifically, section 1009 addresses the location, size of the seat, lifting capacity, and clear floor space required for fixed pool lifts, as well as the requirements for sloped entries, transfer walls, transfer systems, and pool stairs. A copy of the 2010 ADA Standards is available at http://www.ada.gov/2010ADAstandards_index.htm.
The 2010 Standards require that new or altered wading pools have a sloped entry. New or altered spas must have at least one accessible means of entry, which may be a transfer wall, a transfer system, or a pool lift. See sections 242.3 and 242.4 of the 2010 Standards.
Q: What is the effective compliance date of the ADA Standards for Accessible Pools?
The effective date of the 2010 Standards generally is March 15, 2012. However, and in response to public comments and concerns, the Department has extended the date for compliance for the requirements related to the provision of accessible entry and exit to existing swimming pools, wading pools, and spas to January 31, 2013.