As the spread of COVID-19 and its impact on the global economy continues to evolve, S.R.Smith employees and customers remain our top priority and we are committed to keeping you informed on our efforts to ensure minimal business disruption.
Currently, S.R.Smith is fully operational at all of our manufacturing sites (Oregon, Tennessee and Arizona). Our customer support team remains available during our normal business hours (6:30 a.m. – 5:00 PT / 9:30 a.m. – 8:00 p.m. ET) Monday – Friday. We recommend contacting customer support by email at customercare@srsmith.com rather than calling since wait times may be extended.
We will continue to monitor events as they unfold and will follow the recommendations of national, as well as, local health officials. In the event there are changes to our manufacturing or shipping capabilities, we will notify customers immediately. We will also be posting updates on any impacts to our business on our website at srsmith.com/news.
This is a challenging time for everyone, and we encourage our employees, customers and vendors to take necessary precautions to stay healthy by following the guidance of the CDC and local health authorities. Together, we will get through this difficult time.
Email: customercare@srsmith.com
Phone: (800) 824-4387
Website Updates: srsmith.com/news