Shipping Delays Related to the Coronavirus (COVID-19) Outbreak*
Thank you for your continued business with S.R.Smith.
This notice is to inform you that due to the ongoing Coronavirus (COVID-19) outbreak we are experiencing reduced production capacity due to Stay at Home orders while also contending with raw material delays. As a result, our lead times on select products are longer than normal. We apologize for these delays and we are working extra shifts to correct the situation. However, in the interim, you may experience a delay of up to 3 weeks on your orders for select products. We are updating our production lead times weekly and the latest update can be found here: srsmith.com/news. As we work to catch-up, we encourage you to use this lead time information as a guide in managing delivery expectations of our products.
This is an unprecedented situation and we will continue to monitor it closely to make sure that we are taking the proper steps to protect our business for our employees and our customers. We apologize for the inconvenience and appreciate your understanding in this matter.
*Please note that the information provided above is subject to change without prior notice due to the dynamic nature of the COVID-19 situation.
Email: customercare@srsmith.com
Phone: (800) 824-4387
Website Updates: srsmith.com/news