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Tips for Getting the Best Customer Care During Busy Season
In an ongoing effort to provide exceptional customer service during “busy season”, here is a reminder of our online tools and resources created to save you time. For your convenience, all of the below can always be found through TRADE CENTRAL at srsmith.com/tradecentral.
Online Tools and Resources for Pool Professionals
24/7 ONLINE ORDER TRACKER
The S.R.Smith Online Order Tracker allows you to track your orders within seconds from your computer or mobile device.
24/7 ONLINE PRODUCTION LEAD TIME UPDATES
We continually strive to reduce lead times and report the progress each week in the published current “Production Lead Time Report” Yes, we have slides!
24/7 ONLINE WARRANTY CLAIM SUBMISSION
Simply fill out the form and submit. You will receive a confirmation email documenting your claim and a S.R.Smith Customer Care Representative will contact you after your claim is received.
24/7 DEALER LOCATOR
Be sure to update your information on our Dealer Locator and get found by the 200,000+ pool owners looking for your services through our website each year!
24/7 ACCESS TO PRODUCT LITERATURE
Download digital files or order printed product catalogs and brochures for S.R.Smith residential, commercial, lighting and access products.
Important Customer Service Reminders
ORDER ENTRY
- Same Day Shipping orders must be received by 11:30am PST (Product must be in stock)
- Orders below $50 will be charged a $25 handling fee
- Include carrier account numbers on POs or update shipping requirements by emailing Customer Care at customercare@srsmith.com
IMPORTANT LINKS